Terms of Service

1. Privacy

For information about how we collect, use, share, or otherwise process information about you, please see our Privacy Policy.

2. Eligibility

You must be at least 13 years of age to use the Services. If you are a parent or legal guardian of a user under the age of 18 (or the age of legal majority), you agree to be fully responsible for the acts or omissions of such user in relation to the Services.

If you use the Services on behalf of another person or entity: (a) "you" includes that person or entity, (b) you represent that you are authorized to accept these Terms on that person's or entity's behalf, and (c) the person or entity is responsible for any violation of these Terms.

We do not generally pre-screen content uploaded or submitted by users or collaborators. However, we reserve the right, at our sole discretion, to remove content and/or restrict access that we believe violates these Terms or is otherwise harmful, unlawful, or objectionable. You agree that we may suspend or terminate access for violations, and you acknowledge that we may cooperate with law enforcement where required or appropriate.

3. User Accounts and Account Security

You may need to register for an account to access some or all of the Services. If you register, you must provide accurate account information and promptly update it if it changes. You are responsible for maintaining the security of your account and for all activities that occur under your credentials. You must promptly notify us if you discover or suspect unauthorized access to your account.

We reserve the right to reclaim usernames or identifiers, including on behalf of businesses or individuals that hold legal claim (including trademark rights) in those usernames.

4. Fees, Billing, and Payment

a. Fees and Order Forms

Certain features of the Services require payment of fees ("Fees"). Fees, plan details, usage limits, and any additional terms may be set forth in an Order Form, in-product plan description, online checkout flow, invoice, or other written agreement referencing these Terms. Unless otherwise stated, Fees are in U.S. dollars and are non-refundable except as expressly set forth in these Terms or an applicable Order Form.

b. Billing Methods; Payment Processors

You may pay Fees using payment methods we support, which may include credit/debit card, ACH, wire transfer, or invoice. We may use third-party payment processors or billing providers to process payments. You authorize us (and our payment processors) to charge your payment method for Fees, applicable taxes, and any other amounts due.

c. Subscriptions; Auto-Renewal

If you purchase a subscription, you authorize recurring charges (e.g., monthly or annually) until you cancel in accordance with the applicable Order Form or account settings (if available). Subscription Fees are typically billed in advance for the relevant period.

d. Usage-Based Fees

If your Order Form includes usage-based pricing, you agree to pay Fees based on measured usage (for example, seats, access volume, queries, downloads, or other metered units described in the Order Form). We may bill usage in arrears or as otherwise specified.

e. Invoicing; Late Payments

If invoiced, you agree to pay invoices within the time stated (or, if not stated, within thirty (30) days). We may suspend or limit access for overdue amounts. To the extent permitted by law, overdue amounts may accrue interest at the lesser of (i) 1.5% per month or (ii) the maximum rate allowed by law, plus reasonable costs of collection.

f. Price Changes

We may change Fees with advance notice, including by updating a pricing page or providing notice through the Services. Changes apply to future billing periods and not retroactively unless required by law or agreed in an Order Form.

g. Chargebacks and Disputes

You agree not to initiate a chargeback or payment dispute without first making a good-faith effort to resolve the matter by contacting us. We may suspend or terminate accounts associated with fraudulent or abusive chargebacks or disputes.

h. Taxes

Fees are exclusive of taxes. You are responsible for all applicable taxes, levies, or duties, except taxes based on Cajal's net income. If you provide a valid exemption certificate, we will apply it where appropriate.

5. User Content; Collaborator Uploads

Our Services may allow you and other users or collaborators to upload content, including data files, messages, text, documentation, and other materials (collectively, "User Content").

a. Ownership

Except for the license you grant below, you retain all rights in and to your User Content as between you and Cajal.

b. License to Cajal (Service Operation)

You grant Cajal and its affiliates a nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to host, store, reproduce, process, modify (for technical and formatting purposes), and otherwise use your User Content as necessary to provide, operate, maintain, secure, and improve the Services, including quality assurance and verification workflows.

c. Collaborator Uploads; Packaged Outputs

If you are a collaborator uploading materials to Cajal's backend, you acknowledge and agree that Cajal may use those uploads to produce curated datasets, verification artifacts, metadata, annotations, and other derived work products ("Outputs"), and may package and provide Outputs to customers or partners. Customers do not receive collaborator-uploaded raw files through the Services, unless Cajal expressly agrees otherwise in writing.

d. Your Responsibilities

You may not upload User Content that violates these Terms or for which you do not have all rights necessary to grant the license above. You represent and warrant that your User Content and our use of it as permitted by these Terms will not violate law or third-party rights.

e. Removal

We may remove User Content at any time for any reason, with or without notice.

6. Prohibited Conduct and Content

You will not violate any applicable law, contract, intellectual property right, or other third-party right, and you are solely responsible for your conduct while using the Services. You will not:

• use or attempt to use another user's account without authorization;
• impersonate any person or entity or misrepresent affiliation;
• sell, resell, rent, or lease the Services except as expressly permitted by Cajal in writing;
• copy, reproduce, distribute, publicly perform, or publicly display all or portions of the Services except as expressly permitted;
• modify the Services, remove proprietary notices, or create derivative works based on the Services except as permitted by law;
• use the Services in a manner that interferes with or disrupts the Services or other users;
• reverse engineer, decompile, or attempt to discover source code or bypass access controls (except as prohibited by law);
• attempt to access non-public areas or features you are not authorized to access;
• use data mining, robots, scraping, or similar extraction methods without prior written consent;
• develop or use applications that interact with the Services without prior written consent; or
• use the Services for illegal or unauthorized purposes.

You may not upload User Content that is unlawful, infringing, contains malware, or includes private/personal information of third parties without appropriate consent.

7. Ownership; Limited License

The Services, including software, documentation, and all related content and materials (excluding User Content), are owned by Cajal or our licensors and are protected under U.S. and foreign laws. Except as explicitly stated in these Terms, all rights are reserved.

Subject to your compliance with these Terms, you are granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes (or as otherwise permitted by an Order Form). Any unauthorized use is prohibited and will terminate the license.

8. Trademarks

Cajal and our logos, product and service names, slogans, and the look and feel of the Services are trademarks of Cajal and may not be copied, imitated, or used without our prior written permission. Other trademarks are the property of their respective owners.

9. Feedback

You may submit questions, comments, suggestions, ideas, or other information about Cajal or the Services ("Feedback"). You agree that we may use Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation, and that Feedback is nonconfidential.

10. Third-Party Content

We may provide access to third-party products, services, activities, events, or content, or allow third parties to make their content available through the Services ("Third-Party Content"). Your dealings with third parties are solely between you and the third party. Cajal does not control or endorse Third-Party Content and is not responsible for it.

11. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Cajal and our affiliates, and each of our respective officers, directors, agents, partners, and employees (collectively, the "Cajal Parties") from and against any losses, liabilities, claims, demands, damages, expenses, or costs (including attorneys' fees) arising out of or related to: (a) your access to or use of the Services; (b) your User Content or Feedback; (c) your violation of these Terms; (d) your violation, misappropriation, or infringement of any rights of another; or (e) your conduct in connection with the Services. The Cajal Parties may control the defense and settlement of any claim subject to indemnification, and you agree to cooperate.

12. Disclaimers

13. Limitation of Liability

To the fullest extent permitted by applicable law, Cajal and the Cajal Parties will not be liable to you under any theory of liability for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, the total liability of Cajal and the Cajal Parties for any claim arising out of or relating to these Terms or the Services is limited to the greater of $100 or the amount paid by you to use the Services within the past 12 months.

These limitations do not apply to liability that cannot be excluded or limited under applicable law.

14. Release

To the fullest extent permitted by applicable law, you release Cajal and the Cajal Parties from responsibility, liability, claims, demands, and damages of every kind arising out of or related to disputes between users and the acts or omissions of third parties.

If you are a consumer who resides in California, you waive your rights under California Civil Code § 1542.

15. Publicity

You agree that Cajal may use your trade names, trademarks, service marks, logos, and domain names to identify you as a customer, user, or collaborator in marketing materials, customer lists, financial reports, and website listings unless you opt out by emailing us at support@caj.al. If you opt out, we will cease new uses within a reasonable time.

16. Disputes; Miscellaneous; Contact

a. Governing Law

These Terms and any action related thereto will be governed by the laws of the State of California, without regard to conflict of laws provisions.

b. Arbitration and Class Action Waiver

c. Time Limit

To the extent permitted by law, you agree not to bring any legal action against Cajal more than one (1) year after the date the claim arose.

d. Opt-Out

You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by emailing support@caj.al. The opt-out notice must include your full name and clearly indicate your intent to opt out of binding arbitration.

e. Venue for Non-Arbitrable Disputes

Where arbitration is not required, the exclusive jurisdiction and venue of any action will be the state and federal courts located in Santa Clara County, California, and each party waives objections to jurisdiction and venue.

f. Entire Agreement; Order of Precedence

These Terms, together with the Privacy Policy and any Order Form, constitute the entire agreement between the parties relating to the Services. If there is a conflict between these Terms and an Order Form or other signed agreement, the Order Form or signed agreement controls to the extent of the conflict.

g. Severability; Waiver

If any part of these Terms is held unlawful, void, or unenforceable, it will be severed and the remainder will remain in effect. Failure to enforce a provision is not a waiver.

h. Assignment

You may not assign these Terms without our prior written consent. Cajal may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

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